Sales Policy
Effective Date: January 15, 2025

Welcome to IWC Precision! We are committed to offering you the highest quality watches and exceptional customer service. By purchasing from our website https://iwcprecision.com, you agree to the terms and conditions outlined in this Sales Policy. Please read it carefully before making any purchases.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to keep our inventory up to date, there may be instances where certain items are out of stock or discontinued. In such cases, we will notify you promptly and either offer you an alternative product or issue a full refund if you prefer.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD (United States Dollars) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change at any time without notice.

  • Payment Methods: We accept a variety of secure payment methods, including:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other online payment options (where applicable)

  • Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email with the details of your purchase. Please review this email carefully and contact us immediately if you notice any discrepancies.

3. Order Processing and Shipping

  • Order Processing: We process orders Monday through Friday. Orders placed on weekends or holidays will be processed the next business day. Please allow up to 1-2 business days for order processing before shipment.

  • Shipping Methods and Costs: We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We offer both domestic and international shipping options.

  • Delivery Times: Estimated delivery times vary depending on the shipping method and destination. Domestic orders typically arrive within 5–7 business days, while international orders may take longer. You will receive tracking information once your order has been shipped.

  • Shipping Restrictions: We currently do not ship to P.O. Boxes, and certain international locations may be excluded. Please ensure your shipping address is complete and accurate to avoid delays.

4. Sales Tax

Sales tax will be applied to orders shipped within the state of Virginia, in accordance with state tax laws. If you are located outside of Virginia, sales tax will not be charged.

5. Promotions and Discounts

  • Promotional Codes: Occasionally, we may offer promotional codes or discounts on select items. Promotional codes must be applied at checkout and cannot be combined with other offers unless specified.

  • Special Offers: Any special offers or discounts are subject to availability and may be changed or revoked at any time without prior notice.

  • Final Sale: Some products may be offered at a discounted price as part of a clearance or sale event. These items may be marked as final sale and are not eligible for returns or refunds, except in cases of defective merchandise.

6. Order Cancellations

  • Cancellation Request: If you wish to cancel your order, please contact us within 24 hours of placing your order. If your order has already been processed or shipped, it cannot be canceled, but you can return the product once received, following our Return and Refund Policy.

7. Returns and Refunds

We want you to be fully satisfied with your purchase. If you are not satisfied with your order, we accept returns on most items within 30 days of delivery. Please refer to our Return and Refund Policy for full details on how to initiate a return and get a refund.

8. Warranty

All watches sold on IWC Precision come with a limited warranty covering defects in material or workmanship. The warranty duration varies by product and is clearly stated on the product page or within the product packaging. This warranty does not cover damage due to misuse, accidents, or normal wear and tear.

For warranty claims, please contact our customer support team at contact@iwcprecision.com.

9. Customer Support

If you have any questions about our products, orders, or sales policy, please feel free to reach out to us. Our customer support team is available to assist you with any inquiries or concerns.

10. Privacy and Security

Your privacy and security are very important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Limitation of Liability

While we make every effort to ensure that the information on our website is accurate, we cannot be held responsible for any errors, inaccuracies, or omissions. Our liability for any claim arising out of the sale of our products is limited to the purchase price of the item.

12. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. Please review this policy periodically to stay informed about our sales terms.