Payment Policy
Effective Date: January 15, 2025

Welcome to IWC Precision! We aim to provide a smooth and secure payment process for all of our customers. By using our website https://iwcprecision.com and making a purchase, you agree to comply with the terms and conditions outlined in this Payment Policy. Please read it carefully before completing your transaction.

1. Accepted Payment Methods

We offer a variety of secure payment methods to make your shopping experience as convenient as possible. The following payment methods are accepted on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A secure online payment method that allows you to pay directly from your PayPal account or via a linked credit/debit card.
  • Other Online Payment Methods: Additional payment options may be available depending on your location (e.g., Apple Pay, Google Pay).

2. Currency

All prices on our website are listed in USD (United States Dollars). If you are shopping from outside the United States, your bank or payment provider may apply exchange rates or additional fees.

3. Order Processing

  • Payment Authorization: After you submit your payment, it will be processed immediately. We may require additional verification for large or unusual orders to ensure the security of both parties.
  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation emailcontaining details of your purchase. This email serves as an acknowledgment of your order, but it does not constitute final acceptance of the order.
  • Payment Declines: If your payment is declined, we will notify you via email. Please check your payment details and retry. If the issue persists, you may want to contact your bank or card issuer.

4. Sales Tax

Sales tax is applied to all orders based on the applicable tax rate in Virginia (VA), where IWC Precision is located. If you are shipping to an address outside of Virginia, you will not be charged sales tax, but you may be subject to duties and taxes imposed by your country (for international orders).

5. Security

Your security is a top priority at IWC Precision. We use advanced encryption technologies (such as SSL) to protect your payment details during transactions. All sensitive information, such as credit card numbers, is securely transmitted to payment processors.

  • Payment Gateway: We use trusted and secure payment gateways like PayPal, Stripe, and other reputable providers to process payments. These gateways are PCI DSS (Payment Card Industry Data Security Standard) compliant to ensure the highest level of security for your payment information.

6. Payment Disputes and Chargebacks

In the event of a payment dispute or chargeback, we will thoroughly investigate the issue. If you believe a payment was made in error, please contact us as soon as possible at contact@iwcprecision.com or (540) 291-3213. We will work with you to resolve the issue.

  • Chargeback Fees: If a chargeback is initiated for a transaction that was valid and authorized, we may charge a fee to cover the costs associated with processing the chargeback. These fees may vary depending on the payment processor.

7. Order Cancellation

You may cancel your order within 24 hours of purchase, provided your order has not been shipped. To request a cancellation, please contact us as soon as possible at contact@iwcprecision.com or (540) 291-3213.

Once your order has been processed or shipped, it cannot be canceled. However, you can return the item according to our Return and Refund Policy.

8. Payment Errors and Pricing Issues

We make every effort to ensure that pricing and product information on our website is accurate. However, in the event of a pricing error or technical issue, we reserve the right to cancel or amend your order. If we find a mistake after you’ve placed an order, we will contact you to provide an option to proceed with the order at the correct price or cancel the order.

9. International Orders

For international customers, we accept payments via credit cards and PayPal. However, please note the following:

  • Currency Exchange: Your payment will be converted into your local currency by your card issuer or PayPal, based on their current exchange rate.
  • International Duties and Taxes: Orders shipped internationally may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer. Please check with your local customs office for more information on these fees before placing an order.

10. Customer Support

If you have any questions regarding your payment, need assistance, or have concerns, please don’t hesitate to contact us:

IWC Precision
Street: 45 Broken Buggy Ln, Natural Bridge Station, Virginia (VA)
Phone: (540) 291-3213
Email: contact@iwcprecision.com
Website: https://iwcprecision.com