Return and Refund Policy
Effective Date: January 15, 2025

Thank you for shopping with IWC Precision! We are committed to ensuring that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a comprehensive Return and Refund Policy to help make your shopping experience as easy as possible.

Please read the terms of our Return and Refund Policy carefully before making a purchase. By purchasing from our website, you agree to these terms.

1. Eligibility for Returns

We accept returns on most items within 30 days from the date of delivery, provided that the following conditions are met:

  • The item must be in its original, unworn, and unaltered condition.
  • The item must be in its original packaging, including any boxes, tags, and certificates.
  • The return request must be submitted within 30 days of delivery.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Custom or personalized items (e.g., engraved watches).
  • Gift cards.
  • Sale or discounted items that are marked as “final sale” at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before placing your order.

3. How to Return an Item

To return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@iwcprecision.com or call us at (540) 291-3213 to initiate the return process.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

  3. Pack the Item: Securely package the item in its original packaging. Include all accessories, tags, and certificates that were originally shipped with the product.

  4. Ship the Item: Use a trackable shipping service to send the item back to the following address:

    IWC Precision
    45 Broken Buggy Ln
    Natural Bridge Station, Virginia (VA)
    (540) 291-3213

    We recommend using insured shipping to protect against any potential loss or damage during return shipping. You are responsible for the cost of return shipping, unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal) used for the purchase.
  • Refund Time: Please allow up to 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at (540) 291-3213 or contact@iwcprecision.com within 7 days of receiving the item. We will provide a prepaid return label for you to send the product back to us, and we will cover the return shipping costs.

Once we receive the damaged or incorrect item, we will send you a replacement or issue a full refund, depending on your preference and product availability.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank or payment account again. It may take a few business days for the refund to appear.
  2. Contact your bank or credit card company, as processing times can vary depending on your financial institution.
  3. If you’ve done all of this and still have not received your refund, please contact us at contact@iwcprecision.com.

8. Cancellation Policy

You can cancel your order within 24 hours of placing it for a full refund, provided the order has not yet been processed or shipped. Once your order has been shipped, it cannot be canceled, but you may return the item within 30 days of delivery following the procedures outlined in this policy.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return or refund request, please do not hesitate to contact us:

IWC Precision
Street: 45 Broken Buggy Ln, Natural Bridge Station, Virginia (VA)
Phone: (540) 291-3213
Email: contact@iwcprecision.com
Website: https://iwcprecision.com

Thank you for choosing IWC Precision! We strive to ensure that your shopping experience is exceptional, and we are here to assist you with any returns or refunds.